Swisscard combining multiple backend systems into 1 front end layer
Wireframe and design of a complex internal customer case banking system.
These interactions and designs were carefully crafted to make it easy for agent to use and switch between internal systems using Backbase Portal technology
Clean and understandable layout. Advance filtering and organisation functionality. Real time tracking and status updates.
All of these solutions were for the staff of Swisscard. Managing their manual processes took them to 4 different banking systems and required a steep learning curve to learn. I solved the problem by combining the areas. This was only possibly by building out a middle visual layer with the bank that hooked into their backend systems allowing me to visually display information in a uniformed way – and gave me control over the front end display.
Role: Creative Lead
Timeframe: Alpha – 1 month
Beta – 3 month
Release – 1 year
Budget: ~ 2M EUR